By confirming, approving, or paying for any service provided by Platinum Aviation, you (the “Client”) expressly acknowledge that you have read, understood, and agreed to be legally bound by all terms outlined herein.
This document constitutes a legally binding agreement between the Client and Platinum Aviation.
No physical signature is required.
Acceptance is established upon any of the following:
Payment of the service (full or partial)
Written confirmation via email or messaging platforms (including WhatsApp)
Submission of passport details and/or payment method
Such acceptance shall have the same legal effect as a signed contract.
Cancellations are permitted only if made no less than 48 hours prior to the scheduled service time.
Any cancellation within 48 hours of the service is strictly non-refundable, without exception.
This policy applies regardless of reason, including but not limited to:
Flight changes
Personal circumstances
Travel disruptions
No exceptions will be granted under any circumstances.
Failure to arrive at the agreed meeting point and time will be classified as a No Show.
In such cases:
The service will be considered fully delivered
The full service fee will be charged and retained
No refunds, credits, or rescheduling will be provided
The Client bears full and sole responsibility for:
Arriving on time to the agreed meeting point
Holding valid travel documentation (passport, visa, etc.)
Complying with all airport, airline, and governmental regulations
Platinum Aviation shall bear no responsibility for:
Denied boarding
Denied entry or exit
Passport control issues
Security restrictions
No refunds will be issued under such circumstances.
The Client acknowledges and agrees that:
VIP, Meet & Greet, and Fast-Track services are facilitation services only
Platinum Aviation does not control airport operations
Therefore:
No guaranteed processing times are provided
No guarantee of queue bypassing is provided
No guarantee of priority access is provided
All services are performed on a best-effort basis only.
All services are subject exclusively to the authority of:
Israel Airports Authority (IAA)
Airport Security Authorities
Governmental and aviation regulatory bodies
These authorities may at any time:
Deny access
Delay passengers
Change procedures
Suspend services entirely
Such actions are final, non-negotiable, and outside the control of Platinum Aviation.
Services are delivered in cooperation with Laufer Aviation-GHI, an official licensed ground handling and VIP services provider at Ben Gurion Airport.
The Client acknowledges that:
Services are subject to Laufer’s operational capabilities
All services remain under airport authority jurisdiction
Neither Platinum Aviation nor Laufer may override airport or security decisions
Platinum Aviation shall not be liable for any failure or delay resulting from:
Security decisions
Government actions
Airport operational changes
Force majeure events (including strikes, weather, war, or emergencies)
In such cases:
Services may be modified, delayed, or canceled
No refunds or compensation shall be due
Bookings made within 24 hours of service:
Are subject to a mandatory 35% late booking fee
Are not guaranteed
May be subject to reduced service quality or availability
The Client accepts these limitations without claim.
To the maximum extent permitted by law:
Platinum Aviation shall not be liable for:
Indirect damages
Missed flights
Delays
Emotional distress
Financial loss
The Client expressly waives any claim, demand, or legal action against the company.
Once the service has commenced or staff has been assigned:
The service is considered rendered in full
No refunds will be issued under any circumstances
This document constitutes the entire agreement between the parties.
No verbal statements, prior agreements, or representations shall override these terms.
This agreement shall be governed exclusively by the laws of the State of Israel.
Any disputes shall be subject to the exclusive jurisdiction of the competent courts in Israel.
By proceeding with payment or confirmation, the Client:
Confirms full understanding of all terms
Accepts all conditions without limitation
Waives any right to dispute charges based on service expectations
